Turnaround times
Our average turnaround from receipt of order to shipping is usually 5-10 days. Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered. Turnaround is shown in working days which does not include weekends or public holidays and does not take into account delivery issues caused by our chosen courier company. Large orders may take longer to process and ship.
Delivery
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Club-Kit or any agent acting on behalf of Club-Kit.
Returns Policy
Products may be returned when either: a) the product does not match the order, or b) the product is faulty
If the products delivered do not match your order please contact us via email at orders@club-kit.co.uk outlining the problem and we will arrange the return of the goods. Please remember to include your original invoice number and the name your order was placed under.
If the goods have a problem relating to the quality of the product such as a misprint or a fault on garment, then a photograph as well as description of the problem should be emailed through to orders@club-kit.co.ukfor our customer services department to assess.
We cannot take any action on an order until all of the goods are returned to Club-Kit for inspection. Following the return of the goods, a thorough assessment will take place following which Work-Kit will deem whether the return is valid or not.
If the problem relates to a production issue then a reprint of the goods may be offered to rectify the issue.
Any problem with an order should be outlined within 14 days of receiving the goods. Failure to inform Club-Kit of a problem within 14 days of receiving the goods will mean the order is deemed to have been accepted and checked.